Renna Hughes
Workforce Management Real-time Analyst @Televerde
Rockville, IN, US
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Sep 2021 — Present
Workforce Management Real-time Analyst @Televerde
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IN, US
EDUCATION
2011
Medtech College
Phlebotomy , Phlebotomy Technician/Phlebotomist
ABOUT RENNA HUGHES
I Coordinate with leaders to ensure appropriate staffing allocation and availability of engagement center staff to achieve service level objectives derived from call center data.We Perform continual analysis and reports of current agent performance and coordinates with management for real-time re-forecasting to make necessary adjustments in staffing plans and to achieve optimal service level goals and business objectives for a multi-site operation.
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