Renjith Senan

Store Manager @GLENTEL Inc.

Calgary, AB, CA

LEADERSHIP & TEAM DEVELOPMENT- Lead comprehensive staff training programs across six wireless brands (Bell, Rogers, Virgin Plus, Fido, Chatr, Lucky Mobile)- Implement performance coaching and career development plans, fostering team ownership and professional growth- Execute succession planning strategies to ensure continuous talent development CUSTOMER SERVICE EXCELLENCE - Serve as role model for efficient and courteous customer service delivery- Resolve escalated customer concerns while maintaining positive relationships- Manage customer complaints effectively according to established guidelines OPERATIONAL MANAGEMENT- Oversee daily operations of multi-carrier retail location in Calgary market- Develop and execute strategic promotional events tailored to local demographics- Coordinate with corporate marketing teams and company buyers on inventory purchasing decisions FINANCIAL & INVENTORY OPERATIONS- Manage complex inventory systems tracking devices, accessories, and SIM cards across multiple carriers- Oversee financial operations including commission tracking, transaction reconciliation, and cash handling protocols- Provide detailed performance analytics to management for strategic decision-making SAFETY & COMPLIANCE- Implement and maintain security and safety programs for employees and customers- Ensure adherence to company policies, procedures, and safety regulations- Optimize staff scheduling to improve productivity, profitability, and margins