Reni Jose
IT Service Manager @Hilton Grand Vacations
Houston, TX, US
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
May 2025 — Present
IT Service Manager @Hilton Grand Vacations
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Sugar Land, TX, US
EDUCATION
2000 — 2002
Lehman College
Bachelor's degree, Computer Science
1994 — 1997
New York Institute of Technology-Manhattan
Computer Science
SKILLS
CooperationLeading Organizational ChangeService DeliveryService-Now.comTechnical SupportDevopsIT GovernanceIT Support & OperationsAudits & DocumentationData CenterNetworkingProblem ManagementTeam Leadership & DeveopmentLeadershipSoftware DocumentationIT Implementation and SupportContinuous Process Improvement InitiativesInformation TechnologyCloud ComputingDisaster RecoveryCustomer OrientedSystem DeploymentServersItilSensitivityCreativityAdaptabilityTroubleshootingListening to CustomersQuality OrientedIT Service ManagementChange ManagementOrganizational Change AgentStrategic PlanningOperating SystemsDecisivenessService-NowProject ManagementIT ManagementProblem Analysis
ABOUT RENI JOSE
With over 30 years of IT experience in support, major incident management, problem management, change management, and FinOps, I am passionate about learning new technologies, enhancing my skills, and sharing my knowledge with others. I am also committed to ensuring quality, efficiency, and customer satisfaction in every project I undertake.
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