Reni Jose
IT Service & Technology Value Management, Governance, Optimization across Public & Private Cloud, Data Center, SaaS and AI
- Role
- IT Service Manager at Hilton Grand Vacations
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Reni Jose
With over 30 years of IT experience in support, major incident management, problem management, change management, and FinOps, I am passionate about learning new technologies, enhancing my skills, and sharing my knowledge with others. I am also committed to ensuring quality, efficiency, and customer satisfaction in every project I undertake.
Experience
IT Service Manager
May 2025 — Present · Sugar Land, TX, US
Education
Lehman College
Bachelor's degree, Computer Science
2000 — 2002
New York Institute of Technology-Manhattan
Computer Science
1994 — 1997
Skills
- Cooperation
- Leading Organizational Change
- Service Delivery
- Service-Now.com
- Technical Support
- Devops
- IT Governance
- IT Support & Operations
- Audits & Documentation
- Data Center
- Networking
- Problem Management
- Team Leadership & Deveopment
- Leadership
- Software Documentation
- IT Implementation and Support
- Continuous Process Improvement Initiatives
- Information Technology
- Cloud Computing
- Disaster Recovery
- Customer Oriented
- System Deployment
- Servers
- Itil
- Sensitivity
- Creativity
- Adaptability
- Troubleshooting
- Listening to Customers
- Quality Oriented
- IT Service Management
- Change Management
- Organizational Change Agent
- Strategic Planning
- Operating Systems
- Decisiveness
- Service-Now
- Project Management
- IT Management
- Problem Analysis
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