Renel Garces
IT professional with 5+ years supporting an enterprise environment. Focused professional experienced in ServiceNow ticketing, Active Directory administration, troubleshooting, and customer-facing support.
- Role
- IT Technician at Graton Resort & Casino
- Location
- Vallejo, CA, US
- LinkedIn followers
- 500 followers
About Renel Garces
I am a self-driven IT professional with over four years of experience. I started off as an IT Support intern, working now as a Lead IT Technician. My experience involves working with Active Directory, O365, Azure, vSphere, Power BI, MSSMS, and Python. My current job duties consist of processing tickets in ServiceNow, account creation/permission granting via Active Directory, assisting with software issues, and conducting network troubleshooting.
Experience
IT Technician
Apr 2021 — Present · Rohnert Park, CA, US
Resolved the highest number of IT service requests out of a 16-person team- Trained and mentored new IT technicians on troubleshooting and ticket workflows- Delivered VIP technical support to executives and front-line staff in a 24/7 environment- Provided escalation for complex issues involving networking, systems, and security
Education
California State University-Sacramento
Bachelor of Science - BS, Finance, General
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