Reneisha Williams
Branch Manager and Retail Banking Leader with 11+ years of experience driving sales, empowering teams, and delivering exceptional client experiences while safeguarding compliance and operational excellence.
- Role
- Branch Manager at Citi
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Reneisha Williams
I’m a dedicated and results-driven professional with over a decade of experience in retail banking and financial services. My background includes consultative sales, team management, customer relationship building, risk management, office administration, and strong Microsoft Office skills. Currently, I work as a Branch Manager, where I am responsible for driving branch growth and development through sales and teams leading, delivering exceptional client service, and ensuring compliance with Citi’s operational and risk standards. A major highlight of my career was being recognized as a CEO’s “Client Obsessed Winner”—an award given to only 14 individuals nationwide for going above and beyond in delivering outstanding client experiences. This recognition reflects my passion for customer service, my ability to lead with empathy, and my commitment to excellence in everything I do. In addition to my professional experience, I bring strong communication, decision-making, and conflict resolution skills—qualities that have allowed me to lead teams, manage change, and navigate complex challenges in fast-paced environments. I earned my Bachelor’s degree in Management from Baruch College, where I built a solid academic foundation in business strategy, operations, and finance. Key coursework included Management and Society, Risk Management, Operations Management and Consulting, Accounting, Economics, and Statistics—each contributing to my ability to think critically, solve problems, and lead effectively. Beyond the workplace and classroom, I’ve remained involved and continued mentorship, and guidance for other college attendees. These experiences have help and continues shaping my leadership style, grounded in empathy, service, and accountability. I’m now looking to expand my impact in roles that value client success, operational excellence, and leadership development. I’m passionate about building strong teams, enhancing customer experience, and driving sustainable business growth. Let’s connect—I’m always open to new opportunities and meaningful conversations.
Experience
Branch Manager
Sep 2025 — Present · Brooklyn, NY, US
Education
Baruch College
Business Administration and Management, General
2025
Queensborough Community College of The City University of New York (CUNY)
Associate's Degree
2014
Queensborough Community College
Associate of Arts and Sciences - AAS
2012 — 2014
Baruch College
Operations Management
2022 — 2025
Skills
- Telephone Skills
- Internet
- Microsoft Word
- Office Administration
- Sales Management
- Sales
- Microsoft Office
- Organization
- Customer Service
- Typing
- Microsoft Excel
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