Renee Rupp
SVP, Customer Operations | Chief Member Engagement Officer | Vice President Customer Experience | VP, Customer Success | VP, Customer Service Operations | VP, Account Management
- Role
- Vice President, Account Management & Implementations at Clarest Health
- Location
- Cleveland, OH, US
- LinkedIn followers
- 500 followers
About Renee Rupp
Trusted business partner and leader with a proven track record of spearheading strategic initiatives to foster innovation, and drive growth. Adept at identifying market opportunities, developing end-to-end strategies, and leading cross-functional teams to execute goals. Ability to leverage data-driven insights enhancing competitive positioning in dynamic markets. Leadership & Strategy• Board Level Strategies• Growth Strategies• Change Management | Org Design• Employee Engagement & Coaching• Field Sales & Account ManagementOperations & Analytics• Contact Center Management• Business Process Efficiency• Budget & Expense Management• Business Intelligence• New Product ImplementationTechnical & Systems• Negotiation Skills• Vendor Management• Large Scale Software Implementation• CRM | ATS | IVR | WFO Systems• Population Health | ACA | FCRA
Experience
Vice President, Account Management & Implementations
Jan 2025 — Present · Buffalo, NY, US
Education
Baldwin Wallace University
MBA
2009 — 2010
Bowling Green State University
Bachelor of Science Business Administration, Health Care Administration & Human Resources Management
1992 — 1996
Skills
- Managed Care
- Healthcare
- Insurance
- Customer Service
- Strategic Planning
- Customer Relations
- Process Improvement
- Contract Negotiation
- Leadership
- Team Building
- Marketing
- Health Insurance
- Account Management
- Medicare
- Management
- Vendor Management
- Business Analysis
- Employee Benefits
- Business Process Improvement
- Growth Strategies
- Change Management
- Organizational Design
- Employee Engagement
- Coaching
- New Product Implementations
- Call Center Management
- Customer Experience Management
- Analytics
- Contact Center Management
- Budget Management
- Financial Modeling
- Forecasting
- Crm Implementation
- Enterprise Systems Implementation
- Negotiation
- Ivr
- Wfo
- Population Health
- Cost Reduction
- Operational Efficiency
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