Renee Callery
- Role
- IT Principal Salesforce Program Management at Cigna Healthcare
- Location
- Hudson, NH, US
- LinkedIn followers
- 500 followers
About Renee Callery
As IT Director at Cigna for over 15 years, I lead a dynamic Salesforce Business & IT team…
Experience
IT Principal Salesforce Program Management
Jun 2010 — Present
Manage the Salesforce Business & IT Team including Project Managers, Business Analysts, System Analyst, QA and Developers by building the teams competencies in Salesforce, Dev Ops, conflict management, decision-making, change management, project management and agile methodologies.\\\\n• Focused visionary responsible for defining, managing, and delivering projects yearly aligned to our Salesforce Roadmap supporting campaign and lead generation, pipeline management, account management, service inquiry resolution, time-based activity management, and key service metrics.\\\\n• Agile Product Owner responsible for the overall Salesforce vision, writing and prioritizing key portfolio epics, program epics, features and user stories, overseeing development stages and solutions, and ensuring on-time delivery.\\\\n• Hands on experience managing Salesforce Role Hierarchy, Profiles, User Management, Security, Point and Click Configuration, Process Builder, Flow, Reports and Dashboards and Salesforce Integrations.\\\\n• Acts as the primary liaison and communicates between executive leadership, stakeholders, and the technology teams to ensure buy-in from all stakeholders, timely business decisions and refine scope, as needed.\\\\n• Strong Business Acumen with the ability to understand business needs, map to-be process flows, and support the design and development of robust solutions.\\\\n• Develop and provide strategic direction around Salesforce pertaining to training and change management.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
Education
Phoenix College
Some College, Business Administration
2006 — 2011
Skills
- Competitive Analysis
- Leadership
- Salesforce.com
- Change Management
- Integration
- Business Process
- Crm
- Analytics
- Product Management
- Strategy
- Analysis
- Consulting
- Process Improvement
- Sales
- Project Management
- Business Process Improvement
- Management
- Cross-Functional Team Leadership
- Training
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