Renee Atwood Long
Orchestrating empathetic customer experiences with AI that generate business value.
- Role
- Enterprise Account Executive at Genesys
- Location
- Carmel, IN, US
- LinkedIn followers
- 500 followers
About Renee Atwood Long
A dedicated, results-achieving Customer Experience sales and Account Management professional with more than 25 years experience and a reputation for fostering long term partnerships with Fortune 500 customers to design, implement, and maintain great customer experience solutions that drives value and achievement of business goals and objectives. Committed to ethical standards while achieving and exceeding sales targets and providing excellent customer service. Leveraging AI solutions to automate, augment, personalize and optimize the customer experience.Specialties: Contact Center as a ServiceAgentic AI solutionsGenerative AI solutionsCustomer ExperienceEmail and SMS Marketing
Experience
Enterprise Account Executive
Apr 2024 — Present · IN, US
Excited to unite my experience in contact center (system of interaction) with my experience in system of record to advise customers on power orchestrated experiences with their customers.+
Education
Indiana University - Kelley School of Business
MBA, General Business
1997 — 2000
Miami University
Bachelor of Science, Business Marketing
1986 — 1990
Skills
- Cti
- Managed Services
- Voip
- Ivr Self Service
- Strategic Partnerships
- Telephony
- Channel
- Contact Centers
- Ivr
- Selling
- Cisco Technologies
- Call Center
- Acd
- Telecommunications
- Unified Communications
- Sip
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