Renee Molina

About Renee Molina

Experienced personnel with a demonstrated history of working in the utilities industry. With over 10 years experience skilled in Management, Customer Service, Customer Acquisition, Customer Satisfaction, Contract Managing, Transactions, Reporting and Business Analysis.

Experience

1. Sr Consultant Retail Energy Qa Testing & Automation

   Capco

   Jun 2023 — Present

   Developing and evaluating procedures, controls, user requirements, and functional specifications to identify gaps between the current state and future state •Creating business requirement documents (BRD’s) •Documenting and explaining problems to resolve technical defects while ensuring technical compatibility and end-user satisfaction •Analyzing, developing, and proposing enhancements to current business processes, reports, and applications in order to optimize system effectiveness •Assisting in conducting customer interviews and producing meeting summaries •Producing high-quality verbal and written consulting deliverables (proposals, customer presentations, consulting reports) to effectively communicate project findings •Creating, executing, and maintaining test plans and test cases; includes functional and non-functional testing, integration, regression, and smoke testing for assigned Salesforce and related applications area(s) •Collaborating with the agile team on project-related requirements and acceptance criteria to ensure test cases align properly with user stories and business needs •Providing testing estimates for use in setting delivery schedules

Education

• South Oak Cliff High School

  High School Diploma, General Studies

  2004 — 2007