Renee Green
Operations Team Lead -Senior Trainer -Licensed Insurance Agent @ Concentrix | Health Insurance Expert, AHIP Certified
- Role
- Senior Trainer at Concentrix
- Location
- Mount Pleasant, TX, US
- LinkedIn followers
- 500 followers
About Renee Green
Anchoring the frontlines of insurance education at Concentrix, my expertise in health insurance is reinforced by AHIP certification and 50-state licensure. My tenure in this dynamic sector is marked by a commitment to member enrollment and support, exemplified through my role in annual enrollment periods and as a Pharmacy Specialist. Transitioning from owning an agency to shaping industry knowledge, my journey has been fueled by a passion for developing marketing strategies that resonate in challenging markets. With a robust background in HR Management and Health Benefits Administration, my mission remains to uplift and guide individuals towards informed insurance decisions.
Experience
Senior Trainer
May 2025 — Present · TX, US
Senior Trainer – Medicare OperationsConcentrixAs a Senior Trainer, I develop and deliver comprehensive training programs for new hires and existing employees in the Medicare division. My primary focus is on equipping staff with the knowledge and tools needed to provide exceptional customer service, ensure compliance, and drive performance in a highly regulated healthcare environment.Key responsibilities include:Facilitating engaging and interactive training sessions covering Medicare fundamentals, including eligibility, enrollment, and plan comparison.Instructing agents on AHIP certification and compliance standards, including identifying and preventing fraud, waste, and abuse.Teaching claims review procedures, benefit verification, and how to assist members with understanding their coverage and navigating their plan options.Training staff on how to change plans, select Primary Care Physicians (PCPs), and ensure a smooth experience for members.Providing hands-on training in customer service excellence and sales techniques tailored to the senior population and CMS guidelines.Developing materials, job aids, and eLearning tools to support continuous learning and skill development.Monitoring trainee progress, providing coaching and feedback, and collaborating with leadership to align training with business goals.My work supports quality assurance, regulatory compliance, and enhances the overall member experience across multiple service channels.
Education
ESSEC Business School
Luxury Brand Management, Marketing
2016
Pepperdine Graziadio Business School
Bachelor's degree, Business Management
2010 — 2013
Pepperdine Graziadio Business School
Master of Business Administration - MBA, Business, Management, Marketing, and Related Support Services
Pepperdine Graziadio Business School
Master of Business Administration (MBA), Marketing Concentration
2014 — 2016
College of the Canyons
Transfer Studies, Business Administration and Accounting
2003 — 2007
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