Renee Fraser
Client Services Officer @Estia Health
Signup · Get unlimited contacts
WORK HISTORY
Client Services Officer @Estia Health
South Morang, AU
Supporting families and residents in aged care, I serve as the key point of contact for enquiries, tours, admissions, and funding guidance. I manage occupancy across multiple facilities, coordinate with clinical teams, ensure compliance with regulatory standards, and implement risk mitigation strategies. My role blends relationship management, sales, and operational oversight to deliver exceptional resident and family experiences.
EDUCATION
St Peters Catholic College, Isabella Plains, Canberra, ACT
Year 12 Certificate
MRWED Training & Assessment
Certificate IV Training & Assessment TAE 40110
SKILLS
ABOUT RENEE FRASER
Dynamic, people-centred leader with 17 years’ experience across aged care, NDIS, allied health and telecommunications. I specialise in stakeholder engagement, relationship management, workforce and operational leadership, and building high-performing teams across complex, multi-site environments. My career is driven by a commitment to improving access to high-quality care and empowering individuals to live healthier, more independent and fulfilling lives.As a Regional Manager, I have overseen operations across metropolitan Melbourne and regional Geelong, managing a portfolio of 10 residential aged care facilities. I work closely with the Senior Leadership Team, contributed to strategic planning, annual forecasting, service promotion, talent recruitment and organisational growth. I led two Area Team Leaders and a multidisciplinary team of 20+ allied health professionals—including physiotherapists, occupational therapists and exercise physiologists—to deliver personalised, client-centred care that enhances mobility, wellbeing and daily independence for residents and the broader community.With a strong background in business development, CRM utilisation and training, I have successfully cultivated long-term partnerships and advocated for a social model of therapy that increases participation, autonomy and meaningful engagement for NDIS participants. I am recognised for my collaborative leadership style grounded in empathy, accountability and continuous improvement, and for consistently elevating client experience while ensuring clinical, operational and financial performance.Above all, I am passionate about contributing to an industry that makes a measurable difference — supporting organisations in achieving sustainable outcomes while helping individuals live vibrant, empowered lives.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.