Cordova
Director Associate, North America Software Customer Support at IDEXX
- Role
- Director Associate, North America Software Customer Support at IDEXX
- Location
- Somerville, MA, US
- LinkedIn followers
- 500 followers
About Cordova
Customer advocate with more than 10 years of leadership experience. Strategist, growth driver, and change agent. Passionate about building high-performing teams, improving workflow processes, reducing customer effort, and fostering diversity and inclusion.
Experience
Director Associate, North America Software Customer Support
May 2022 — Present · ME, US
Oversee Software Technical: Cornerstone, Neo, VC+, Vello- Partner closely with Product teams ensuring we offer a ‘whole product’ experience- Evaluate and implement multiple channels to support customer’s needs.
Education
Harvard University
Master's degree, Management
2016 — 2020
Harvard University
Strategic Management certificate , Business Administration and Management, General
2019 — 2019
KYB
Certified Yoga Instructor, Yoga Teacher Training/Yoga Therapy
Harvard University
Business Communication certificate
2019 — 2019
Florida International University - College of Business
BA, Finance
2000 — 2004
Skills
- Customer Retention
- Strategy
- Program Management
- Customer Service Operations
- Project Management
- Leadership
- Enterprise Software
- Customer Support
- Deltek
- Analysis
- Entrepreneurship
- Market Research
- Business Development
- Accounting
- Customer Experience
- Management
- Consulting
- Contract Management
- Business Analysis
- Customer Satisfaction
- Training
- Strategic Planning
- Business Planning
- Data Analysis
- Customer Loyalty
- Management Consulting
- Microsoft Office
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