J. Kier

About J. Kier

Results-oriented technology professional with more than 20 years of Messaging and…

Experience

1. Regional Operations Email Sme - AVP

   Deutsche Bank

   Oct 2016 — Present · Jacksonville, FL, US

   Providing IT solutions through migration, design, implementation, administration and management of complex enterprise environments. Results-oriented technology professional with more than 20 years of Messaging and Information Technology experience. Recognized for managing a Company’s information technology (IT) operations and the ability to troubleshoot issues, identify needs, and implement reliable, innovative solutions to improve quality and productivity. Regarded as detail-oriented, analytical, and highly motivated. Experience working for multi-faceted organizations (small and large corporations including government). • Establish standards and policies for outsourced vendors as wells as implementing, recommending actions to improve current work flow, reporting procedures and performance standards.• Manage projects, create project documentation, and assure that all project goals and milestones are met on schedule.• Manage and drive knowledge improvement by supporting vendor team in communication with other Technology resolve groups who support associated infrastructure related to the platforms. • Ensure vendor proactively address all related issues identified during monitoring activities driving the platform service improvement plan and knowledge creation, defining standardized release plans, approving changes progressing through the engineering and production release gates process, and user communications• Interact with global incident management team when required, and be point of call for severity Crit/1/2 related issues affecting these platforms. Additionally, drive the vendors problem management function (reducing incidents for known issues, reoccurring problems)

Skills

• Sdlc
• Disaster Recovery
• Mortgage Lending
• Software Development Life Cycle (Sdlc)
• Active Directory
• Information Security
• IT Strategy
• Data Center
• Security
• Enterprise Architecture
• Banking
• Outsourcing
• Risk Management
• Process Improvement
• Business Analysis
• Project Management
• Visio
• Business Process Improvement
• Credit
• Vendor Management
• Team Leadership
• Microsoft Exchange
• Leadership
• Sharepoint