Arturo Rubio Valle
Consultant on Customer Experience (CX) and Business Process Outsourcing (BPO) Operations | Driving Digital Transformation | CEO, COO experience
- Role
- Senior Consultant on Cx and Bpo Operations at New Era Workers
- Location
- Sunnyvale, CA, US
- LinkedIn followers
- 500 followers
About Arturo Rubio Valle
COO-level executive with 20+ years leading large-scale operations across BPO, customer…
Experience
Senior Consultant on Cx and Bpo Operations
Jan 2022 — Present
In my current role, I capitalize on my BPO expertise and market knowledge to elevate operational performance for multiple clients across Central America, the Caribbean, and the USA. I enable the integration of new technologies to drive digital transformation and enhance customer and employee satisfaction, ensuring alignment with strategic business objectives. I also lead behavior-driven operational refinements and optimize KPIs through strategic planning and best practice implementation. One of my proudest achievements so far includes: • Devised and implemented custom strategies to enhance operational efficiency, boost employee morale, decrease attrition rates, and improve both profitability and customer satisfaction for various companies.
Education
Universidad Francisco Marroquín
MBA
1994 — 1996
Universidad Francisco Marroquín
Master of Business Administration - MBA
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.