Renato Fonseca
IT (Emea) Support Engineer @Hexagon Manufacturing Intelligence
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WORK HISTORY
IT (Emea) Support Engineer @Hexagon Manufacturing Intelligence
Hexagon is a global leader in sensor, software and autonomous solutions. We are putting data to work to boost efficiency, productivity, and quality across industrial, manufacturing, infrastructure, safety, and mobility applications. Our technologies are shaping urban and production ecosystems to become increasingly connected and autonomous – ensuring a scalable, sustainable future. Hexagon’s Manufacturing Intelligence division provides solutions that utilize data from design and engineering, production and metrology to make manufacturing smarter. For more information, visit hexagonmi.com. Hexagon (Nasdaq Stockholm: HEXA B) has approximately employees in 50 countries and net sales of approximately 3.8bn Euro (4.6bn USD).Vero Software is a world leader in CAD CAM software with a proven track record of reliable product delivery. Vero develops and distributes software for aiding the design and manufacturing processes, providing solutions for the tooling, production engineering, sheet metal, metal fabrication, stone and woodworking industries. Vero Software is part of Hexagon (Nordic exchange: HEXA B; a leading global provider of design, measurement and visualization technologies that enable customers to design, measure and position objects, and processes and present data.Network, System, Infrastructure and Support administration. Hyper-V/VMware administration, Azure/Endpoint (Autopilot, VM, Infrastructure), AD, DNS, DHCP, BT Cloud Phone and Cisco Phone System, Backup (VEEAM), Fortinet VPN. Support for International users and multiple offices (via Service Now). Manage orders for IT Devices and Mobiles. High Level Support for EMEA users.Involved in Projects as- Migration to BT Cloud Phone Solution (Implanted)- Autopilot / Endpoint and Migration to AzureAD for most of our Devices- Zabbix Server to Monitoring the Infrastructure and Servers (Implanted)- Migration to Office365 (Finished)- Migration to new Hexagon Domain (Finished)
EDUCATION
Centro Universitário Senac
Postgraduate in IT Management and Governance, Course completion assignment: Performance Review of IT Professionals
Universidade Presbiteriana Mackenzie
Bachelor’s Degree, Processamento de Dados
SKILLS
ABOUT RENATO FONSECA
Renato is passionate about technology and new challenges, with more than 16 years of experience working as Infrastructure, System and Network Administrator. He worked in several projects at financial company at public sector and multinational companies. Postgraduate in IT Management and Governance by University SENAC and graduate in Data Processing by University Mackenzie, Renato has solid and diversified knowledge in management, technology and IT processes. He is honest, creative, auto-manageable, dynamic, focused on adding value to the business and committed to improve himself continually. Renato has experience in creating, deploying and supporting a lot of complex solutions for high availability in critical environments”.Highlights• Renato is mentor, always sharing knowledge. He is a senior team lead, manages conflicts, he has empathy and he is great listener.• He is very focus and because of this, he was awarded with merits for attending the company’s V.I.P (high-level directors) in Hexagon (Verosoftware), VoxAge, Banco Nossa Caixa and Hexagon MI.• He is proactive and confidence, open and respectful.• He enjoys creation and analysis of IT processes. He is always giving suggestion for improvements and standardized documentation. Knowledge and TechnologiesSoftware• Virtualization with Hyper-V and VMWare.• Azure and Endpoint Administration.• Deploy and Manage Office 365 Business.• Deploy new machines with Autopilot.• Windows Server family (2016/2012 R2/2012/2008R2/2008) and Windows Client family (11/10/8.1/8/7).• Linux family (CentOS, Ubuntu, Shorewall, IPTables, OTRS, Zabbix Server).• Active Directory, GPOs, DNS, DHCP, WSUS, WDS, DFS, VPN and TS.• Fortinet Firewall, Forefront TMG, ISA Server 2006, File Server, Print Server, Mail Management (Google, Exchange and Lotus Notes), Antivirus Management (SOPHOS, Panda Cloud Antivirus and Symantec Antivirus), Terminal Service and Citrix Management, Backup Management (VEEAM, Arcserve and, Symantec).• BT Cloud Phone Solution / Cisco Phone SystemHardware• Switches Layer 2 and 3 Cisco, HP, 3Com, DELL, Routers and APs.Additional skills• Support Service (level 2 and 3) for V.I.P. users, customers and development teams.• Corporate inventory management - Hardware and Software. • Control purchases of Laptops, PCs, Servers, Mobiles and IT Hardware in general.• Focused on documentation, process and PDCA.
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