Renato Filizola

Senior Desktop Operations Analyst @Markel Canada

ON, CA

Supporting users in Canada - Toronto, Montreal and Vancouver offices- Responsible for deploying and supporting all the Microsoft Kesington / ViewSonic docking stations in the Toronto, Montreal and Vancouver offices- Registering laptops to Intune / Windows Autopilot via hash file (MMD-Laptops)- ControlUP Tool - Monitoring and reporting MMD-Laptops, IOS devices- Microsoft Azure - Deploying Virtual Machines, managing users and groups- Microsoft Intune / Intune Company Portal - Bitlocker Recovery Key, Passwords, MFA, Windows Reports- Power BI - Creating dashboards from log files filtering the content- Cisco AnnyConnect Suport (VPN)/ Cisco VOIP mobility phones support - Cisco VC equipment - Linking Booking panels to codecs- Knowledge in TCP/IP, DHCP, HTTPS, ARP, WaaS, IaaS, PaaS, SaaS, CapEx/OpEx- Coordinating new technology implementation- Discussing solutions and technology with the IT team on Microsoft Teams- Knowledge in Service Now ticketing system- Understanding the company’s need related to IT- Creating flowcharts and diagrams for processes using Microsoft Visio 365 - Discussing reports with the US and United Kingdom IT team- Citrix UMS Console - Deploying / Adding / Updating iGels- Supporting and configuring Citrix Workstation- Responsible for new employee\'s onboarding and IT training- Devices Management using Microsoft Intune/Endpoint Configuration Manager (Update/Install/Wipe/Monitoring/Compliance)- Managing AXF Security card system (Chubb Server)- Setting up permissions and sharing files on Microsoft 365 OneDrive- Outlook 365 Support- Training new hires with best practices for the surface laptops and how to setup SOHO kit- Windows 10 and mobile IOS/Android support using MFA (Microsoft Authenticator)- Remote support Microsoft Quick Assist / Microsoft Teams

Mohawk College

Diploma

Unibratec

Computer Network - Technical Course

Estácio

Master of Business Administration (M.B.A.)

Unibratec

Computer Network - Diploma