Renato McAllister
Sr Technical Solution Engineer - Ibm Sw @Ingram Micro
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WORK HISTORY
Sr Technical Solution Engineer - Ibm Sw @Ingram Micro
US
Acts as a bridge between technical requirements and business solutions. The main goal is to design tailored, end-to-end technology solutions (hardware + software + services) that meet the client’s specific needs as well as support the sales process by translating technical complexity into practical, sellable solution.Work with sales teams, partners, and sometimes end-clients to understand their technical, budgetary, security, and timeline needs.Create a complete architecture or BOM (bill of materials) including recommended hardware, software, and/or services that best satisfy the requirements.Deliver solution proposals/presentations to partners or clients; explain technical options in a way that meets business and financial constraints.Enable the sales force by providing technical expertise, ensure timely delivery, maintain vendor relationships, and help close deals based on solid technical designs.Ensure designs are accurate, delivered on time, and align with customer satisfaction metrics.
EDUCATION
FGV - Fundação Getulio Vargas
Executive MBA
Estácio
Bachelor's degree
ABOUT RENATO MCALLISTER
I’m joining Ingram Micro US as the Sr Technical Solution Engineer for IBM SW after almost 30 years of experience at IBM, delivering strategic leadership and technical support in roles such as Technical Account Manager, Systems Emergency Response Manager, Technical Sales Specialist and Remote Technical Support Engineer. Proven expertise in customer-facing support and infrastructure client advocacy across global markets. Recognized for driving resolution during high-impact incidents, managing complex customer-facing situations, providing day-to-day account management and remote support. Skilled in leading cross-functional teams to deliver seamless client outcomes. Extensive hands-on support expertise along with IBM products IBM Storage, Power and Z systems. I have large enterprise technology skills, coupled with a strong focus on customer support, crisis management, change management, and continuous customer-facing service improvement. Fluent in English, Portuguese, and Spanish, with a global mindset and a proven ability to build trust, drive collaboration, and maintain long-term client support and relationships across diverse cultural environments.
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