Renato Almeida

Senior IT Analyst - Crm @Ulta Beauty

Lead administration of the SAS Customer Intelligence 360 engagement platform which support Ulta’s key omnichannel marketing programs. This has led to significant results in the core areas of automation, participation, and customer retention. • Work closely with key business stakeholders to define scope of effort, work deliverables, data requirements and project plans and help resolve/escalate issues as needed to successfully deliver projects. • Undertake and review actions to investigate and resolve problems in systems, processes, and services. Assist with the implementation of agreed remedies and preventative measures. • Analyze business processes by evaluating alternative solutions, assessing feasibility, and recommending new approaches, typically seeking to exploit technology components in the CRM application. • Lead application support processes and check that all requests for support are dealt with according to agreed procedures.