Renata Gobetti
Project Manager - Cx International Expansion (Via Magnit) @Coinbase
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WORK HISTORY
Project Manager - Cx International Expansion (Via Magnit) @Coinbase
Managed and executed key customer experience CX projects, collaborating with international teams to optimize processes and enhance the overall customer journey- Led cross-functional initiatives aimed at improving processes, policies, and SOPs, driving continuous improvement in customer support operations- Developed and maintained efficient CX processes, ensuring adherence to operational standards and high levels of customer satisfaction- Utilized data and customer insights to identify opportunities for new customer-facing features, working closely with Product and Engineering teams to implement impactful solutions- Built strong relationships across Product, Engineering, and Design teams, advocating for enhancements to the customer experience in my region- Analyzed market trends, customer feedback, and business goals to align customer support strategies with broader company objectives- Spearheaded change management, ensuring frontline CX teams were equipped with the latest processes, policies, and SOPs- Managed and prioritized content and project requests from various teams, ensuring timely and high-quality execution.
EDUCATION
MBA USP/Esalq
Master of Business Administration - MBA
Atlas Language School
Spanish
Code Institute
Bootcamp - Beginner Level: HTML, CSS & JavaScript.
IBAT College Dublin
English, Proficiency Level C2
Technological University Dublin
Post Cert in Applied Building Information Modelling and Management, BIM, NFQ Level 9
Universidade do Estado de Santa Catarina
Bachelor of Architecture - BArch
Udemy
Bootcamp - SQL, Data Analysis, Query Database.
Scuola di Lingua Italiana
Italian, Proficiency Level B1
SKILLS
ABOUT RENATA GOBETTI
Proactive and results-driven professional with a Scrum Master I certification and currently pursuing an MBA in Data Science and Analytics. Skilled in Project Management, Agile, and data analysis tools like R, Python, SQL, PowerBI, and Tableau. Acknowledged for mentoring interns and enhancing partnership performance through meticulous quality control and data-driven metrics. Experienced in managing global projects, optimizing processes, and enhancing customer satisfaction through data-driven insights. Passionate about driving business transformation and collaborating with international teams.Let’s connect to explore new opportunities!
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