Renata Dias
Shift Manager @Tap & Barrel Group
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WORK HISTORY
Shift Manager @Tap & Barrel Group
Managing front-of-house operations in a fast-paced, high-volume environment, ensuring service quality, team coordination, and an efficient customer experience- Creating shift plans aligned with sales expectations and labour KPIs, adjusting staffing levels based on real-time demand- Supervising, training, and coaching 15+ front-of-house employees, providing direction and support during peak service- Serving as the primary escalation point for customer issues- Partnering with kitchen, bar, and management teams to maintain consistent workflows and resolve operational challenges.
EDUCATION
University Canada West
Master's degree, Business Administration and Management, General
FAETEC
Técnico em administração, Administração de Empresas
Centro Universitário UniCarioca
Bacharelado em Administração, Administração de Empresas
ABOUT RENATA DIAS
I’ve built my career in retail and eCommerce, working with both SMB and enterprise clients in fast-paced and highly regulated environments. Over the past few years, I led customer success and account portfolios ranging from 150 to 500+ accounts, supporting teams, managing customer relationships, and helping businesses improve their performance through data, KPIs, and proactive engagement.My experience includes operating as a player-coach, guiding account teams, handling escalations, and identifying opportunities for retention, upsell, and revenue growth. I enjoy connecting with customers, understanding their goals, and building solutions that make a real difference in their day-to-day operations.I’m currently focused on Customer Success Lead/Manager or Product Manager roles in organizations where I can bring together my background in retail, eCommerce, analytics, project management, and customer strategy. I’m detail-oriented, collaborative, and motivated by creating a consistent, predictable, and positive customer journey.
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