Renard Mitchell

Account Manager

Role
Customer Success Manager at Amazon
Location
Seattle, WA, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Renard Mitchell

I enjoy engaging with others and I love to deep dive into anything I’m involved in…

Experience

  1. Customer Success Manager

    Amazon

    Apr 2021 — Present · Seattle, WA, US

    Consulted with four to five stakeholders on business strategy and partner agreements that led to achieving 20% positive YoY growth in profitability and revenue.• Collaborated with cross-functional subject matter experts and identified operational business gaps and recovered $4.9M that was used towards promotions and improved sales’ performance during peak events.• Effective written and verbal communication skills from leading quarterly business reviews, live trainings, and providing weekly detailed reporting for goals and metrics.• Knowledgeable in trends and gaps that supports effective business strategy for e-commerce landscape and consumer demands.

Education

  • Central Washington University

    Bachelor’s Degree

    2010 — 2015

Skills

  • Time Management
  • Critical Thinking
  • Organizational Behavior
  • Self-Confidence
  • Public Speaking
  • Customer Service
  • Communication
  • Accounting
  • Team Leadership
  • Project Planning
  • Troubleshooting
  • Adaptation
  • Team Coordination
  • Social Media
  • Crisis Intervention
  • Training
  • Team Building
  • Research
  • Scheduling
  • Screening
  • Teamwork
  • Microsoft Word
  • Microsoft Excel
  • Leadership

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Renard Mitchell — Customer Success Manager at Amazon in Seattle, WA, US | Unifers