Renan Rodrigues
Service Contract Administrator @BC Hydro
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WORK HISTORY
Service Contract Administrator @BC Hydro
Ванкувер, BC, CA
As a Service Contracts Administrator, I oversee the end-to-end lifecycle of service contracts and work orders, ensuring compliance with service level agreements, financial accuracy, and timely execution across diverse operational streams. I partner with internal teams and external vendors to align deliverables with organizational standards, proactively resolve issues, and strengthen stakeholder relationships.Key contributions include:* Managing contract governance, pricing, billing, and performance metrics to ensure accountability and transparency.* Driving process improvements and benchmarking initiatives that enhance service quality and operational efficiency.* Leveraging SAP, financial management systems, and advanced reporting tools to maintain precise documentation, reconcile costs, and support informed decision-making.* Supporting onboarding and training for new team members, fostering collaboration and continuous learning.* Acting as a trusted resource for operational optimization, stepping into leadership roles when needed to ensure continuity and team success.Passionate about operational excellence and continuous improvement, I thrive in dynamic environments where attention to detail and strategic thinking deliver measurable impact.
EDUCATION
Greystone College
Diploma in Business communication
Pontifícia Universidade Católica do Rio de Janeiro
Bachelor's degree, Social Communication - Journalism
IBT Psicanálise
Psychoanalysis Training Program, Psychoanalysis and Psychotherapy
SKILLS
ABOUT RENAN RODRIGUES
Driving operational excellence through contract management, data‑driven insights, and collaborative leadership.I am a results‑oriented professional with experience spanning contract administration, sales leadership, and journalism — bringing analytical rigor, operational discipline, and clear communication to every environment I support.As a Service Contracts Administrator at BC Hydro, I manage end‑to‑end Work Order and service agreement lifecycles across multiple streams, ensuring accuracy, compliance, and alignment between design, contract management, and field operations. I collaborate with internal stakeholders and external contractors to support planning, execution, and financial tracking, leveraging SAP GUI and BC Hydro systems to maintain performance and continuity.I am recognized for strengthening processes, improving team efficiency, and enhancing knowledge accessibility. Highlights include co‑leading the development of the SCA SharePoint hub, improving onboarding programs, and advancing continuous improvement initiatives. I have also stepped into Work Lead duties multiple times, supporting daily numbers, workload planning and distribution, and providing training to SCA team members and operational alignment when required.Previously, I served as Sales Manager at PhoneBox, leading a multicultural team across Canada and Asia while managing 500+ B2B partners. I negotiated agreements, analyzed KPIs, co-developed competitive wireless plans, and helped launch the enhanced Partner Portal, improving transparency and partner engagement. My work supported strategic growth, operational optimization, and long‑term partner success with District Schools across Canada, study abroad agencies and eSIM aggregators.Earlier in my career, I worked as a journalist at Brazil’s leading newspapers, developing strong analytical, investigative, and communication skills. Reporting on major national and international events strengthened my ability to work under pressure, translate complex topics, and collaborate across diverse teams.Across all roles, I am driven by a commitment to clarity, accountability, continuous improvement, and operational excellence. Core strengths Contract performance management & compliance Stakeholder engagement & cross‑functional collaboration Process optimization & operational governance Data analysis, financial tracking & reporting Strategic communication & training Guiding valuesCommunication • Teamwork • Accountability • Adaptability • Integrity • Respect • Continuous Learning
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