Renan Ramos

WORK HISTORY

EDUCATION

ABOUT RENAN RAMOS

I am a Product Integration, Service Delivery & Project Management Leader with 16+ years’ experience delivering transformation, operational excellence, and integrated digital solutions across global enterprises, financial services, corporate organisations and the UK public sector.At Volkswagen Financial Services (VWFS), I work as a Product Integration Manager, ensuring products, platforms, APIs and partner solutions integrate predictably and efficiently across the finance ecosystem. My role spans integration delivery, partner onboarding, requirements alignment, cross-functional collaboration and supporting wider enterprise change.My experience covers both Managed Services (Local Government, NHS, financial services) and SaaS platforms (Workday, HubSpot, Hapi, ServiceNow, Jira). I have led teams supporting complex BAU environments while delivering transformation projects, improving service stability and embedding scalable, high-performing operating models.At Arm, I led a global transformation of the Enterprise IT Business Partner function—designing a new Service Delivery operating model, establishing governance forums, embedding OneView reporting and strengthening collaboration across teams in the UK, US, India, Germany, Canada and Hungary.At Personal Group, I built Service Delivery, Implementation and DevOps functions, embedded ISO 9001 and ITIL best practice, and delivered major improvements including 40% faster incident response and 95%+ onboarding satisfaction, while creating a more collaborative, high-performing culture.Alongside service leadership, I have delivered multiple complex projects and integrations using Agile and ITIL frameworks—leading SaaS implementations, operating model redesigns, governance frameworks and enterprise service improvements.Career highlights include:• Global service transformation at Arm across six regions• Enterprise-wide HubSpot adoption at SSG (project → BAU)• Hapi platform transformation at Personal Group (ISO 9001)• 98% CSAT and £200k+ new revenue at Capita• 100% SLA attainment and multi-year renewals at Williams LeaI combine strategic vision with hands-on delivery, thriving where integration, governance maturity, service stability and rapid change execution are essential to success.