Renae Dehn
Consumer Sales & Service Consultant at Verizon
- Role
- Consumer Sales & Service Consultant at Verizon
- Location
- Pittsburgh, PA, US
- LinkedIn followers
- 500 followers
About Renae Dehn
Twenty five years experience in the customer service industry with a proven track record…
Experience
Consumer Sales & Service Consultant
Dec 2016 — Present · Pittsburgh, PA, US
Responsibilities-Meet or exceed corporate sales objectives through identifying customer’s needs to proactively sell Verizon key broadband, entertainment and telecommunications products and services-Educate customers on our broadband, entertainment and telecommunications products and services via telephone-Respond to requests from customers, agents and vendors for products and services including installation, disconnection, changes, account balances, etc-Resolve customer inquiries on service, billing, rates, adjustments and policy issues-Promote a positive corporate image and customer perception of Verizon.Establish, update and retrieve customer service data-Work with other departments to achieve customer requirements-Identify customer needs and offer relevant products and services for sale-Complete clerical activities associated with bill collection.
Education
Slippery Rock University of Pennsylvania
Bachelor of Arts (BA)
Skills
- Task Management
- Time Management
- Store Operations
- Sales Management
- Customer Service
- Social Networking
- Inventory Control
- Coaching
- Loss Prevention
- Team Leadership
- Retail
- Team Building
- Stock Control
- Store Management
- Human Resources
- Shrink Reduction
- Hiring
- Retail Sales
- Visual Merchandising
- Customer Satisfaction
- Training
- Sales
- Scheduling Management
- Driving Results
- Recruiting
- Cross-Functional Team Leadership
- Leadership
- Leadership Development
- Payroll
- Multi Tasking
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