Renae Ford
Product Support Analyst at The Home Depot
- Role
- Product Support Technician at The Home Depot
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Renae Ford
11 years of technical and legal experience with an emphasis on litigation support and…
Experience
Product Support Technician
Jul 2021 — Present · Atlanta, GA, US
Apply strong analytical and critical thinking skills to solve technical issues for store associates• Troubleshoot Tier 1 technical support calls, guiding callers through problem resolution, managing open tickets, escalating as necessary• Maintain 4 out of 4 in Courtesy & Professionalism and Knowledge on customer satisfaction survey• Prioritize incoming help requests via phone, escalated tickets and, remote support• Strategically apply diagnostic utilities to aid in troubleshooting• Access software updates, drivers, and knowledge base to aid in problem resolution• Interface with internal and external partners to resolve customer issues in call center environment
Education
Clayton State University
Paralegal Certificate, Paralegal Studies
2010 — 2011
Clayton State University
Bachelor’s Degree, Legal Studies - ABA Approved
2011 — 2015
Clayton State University
Associate Degree ABA Approved, Paralegal Studies Program
2010 — 2012
Skills
- Time Management
- Public Speaking
- Recruiting
- Customer Service
- Customer Satisfaction
- Training
- Writing
- Scanning
- Human Resources
- Redacting
- Word
- Windows
- Process Scheduler
- Marketing
- Advertising Sales
- Customer Relations
- Advertising
- Call Centers
- Public Relations
- Proofreading
- Troubleshooting
- Online Advertising
- Administrative Support
- Invoicing
- Outlook
- Administrative Assistants
- Research
- Data Entry
- Powerpoint
- Microsoft Excel
- Editing
- Leadership
- Budgets
- Scheduling
- Cable Television
- Social Networking
- Social Media Marketing
- Media Buying
- Call Center
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