Rena Thompson
Director of Call Center Operations @Cleveland Clinic
Cleveland, OH, US
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
May 2016 — Present
Director of Call Center Operations @Cleveland Clinic
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Site Director for the appointment center for The Cleveland Clinic. Responsible for the call centers in Solon OH, Lorain OH, Avon OH, and Weston FL.
SKILLS
Team BuildingStart-UpsCommunicationStrategic PlanningLeadershipCredit CardsCustomer ServiceManagementTeam LeadershipCustomer Service ManagementPresentationsWorkforce ManagementCustomer SatisfactionEmployee RecognitionCall CentersEmployee EngagementRetailLeadership DevelopmentHiringBudget ProcessMetricsPerformance MetricsStrategyProcess ImprovementVendor ManagementTurn Around ManagementCustomer RetentionMultiple SitesDownsizingBusiness Process ImprovementProject ManagementAquisitionContact Centers
ABOUT RENA THOMPSON
Experienced Director Of Operations with a demonstrated history of working in the hospital…
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