Remy Raphaels
Ophthalmic Technician @Eye Associates York Finch Medical Centre
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WORK HISTORY
Ophthalmic Technician @Eye Associates York Finch Medical Centre
Toronto, ON, CA
Optimizing patient flow and clinical efficiency by coordinating pre-testing, triage, and support functions to ensure seamless patient experiences and effective resource utilization.Performing quality assurance reviews and leveraging data-driven insights to improve diagnostic accuracy and enhance the overall quality of eye care services.Implementing workflow and process improvements that are enhancing patient outcomes, supporting staff well-being, and fostering a culture of continuous improvement.Driving technology adoption and utilization by integrating advanced diagnostic equipment, EMR systems, and telemedicine solutions to improve care coordination and data integrity.
EDUCATION
University of Benin
Doctor of Optometry., Optometry
ABOUT REMY RAPHAELS
As a Certified SAFe® Product Owner with over five years of experience, I transform client insights into digital products that enhance user experience and drive business growth. My approach bridges strategy, technology, and customer success to deliver intuitive, data-driven solutions that foster engagement and measurable impact. With over five years of experience in client-centric healthcare product management, I excel in relationship management, portfolio growth, and strategic business development. My background in community eyecare and leadership roles in health financing, insurance, and digital health equips me to deliver insight-led solutions that drive growth across development and operational value streams, ultimately improving client outcomes.My experience spans:• Managing B2B relationships across hospitals, insurance firms, and startups• Structuring healthcare finance, analyzing financial statements, and mitigating risk• Executing health tech partnerships and provider onboarding programs• Leading cross-functional teams and navigating long sales cycles in regulated marketsWith hands-on expertise in CRM tools, mobile applications, and EMR/EHR integrations, I bridge the gap between clinical needs and business objectives, helping clients scale with confidence.Key Skills:• Client Acquisition & Portfolio Management• Financial Statement Review & Credit Structuring• SaaS & Health Tech Partnerships• Strategic Communication & Presentation Skills• GTM Planning & Risk Assessment• Healthcare Program Management• CRM (Salesforce, HubSpot) & KPI TrackingI’m passionate about building client-centric financial and health solutions that deliver real impact—for patients, providers, and institutional stakeholders.Let’s connect and explore how we can grow healthcare together!
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