Remus Costa
Senior Application Support Analyst @Grant Thornton Llp Canada
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WORK HISTORY
Senior Application Support Analyst @Grant Thornton Llp Canada
Toronto, ON, CA
Provide technical and functional analysis/specifications for projects aimed at developing or modifying small to medium scale IT solutions• System maintenance and support for multiple applications (SharePoint, CMS, Microsoft 365, Client Portals, Practice Management applications, etc.)• Liaise between internal clients and the Technology team• Monitor the support ticket system (Service Now), support users with application issues and provide solutions in a timely manner• Provide regular updates to users on open support items• Provide realistic estimates and participate in planning project-related activities• Assist with quality assurance testing, bug identification and resolution, documentation preparation, and other aspects of system development life cycle• Document IT processes, guides and systems functionality• Provide training for the IT support teams• Provide support outside of standard business hours as required• Collaborate with third-party providers as needed
EDUCATION
ST.JOSEPH ENGINEERING COLLEGE
Bachelor of Engineering (B.E.), Electrical, Electronics and Communications Engineering
Lambton College
Post Graduation in Information Technology Professional, Information Technology
IIS
High School, General Studies
SKILLS
ABOUT REMUS COSTA
Goal: To be an exceptional asset to the designated company in the Technical field and support it with my technical expertise effectively to help the company achieve its goals and objectives in the process, thereby looking for opportunities in return to grow within the company.
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