Remo Peter
Operations Manager @ IntouchCX | Operations Management | Zendesk Certified Customer Service Expert | Technical Support - Tier 1/2/3 | Project Management and Integrations | Program Management
- Role
- Operations Manager at IntouchCX
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Remo Peter
With 17+ years leading high-volume technical operations and customer experience teams in…
Experience
Operations Manager
Sep 2024 — Present
Oversee Operations of multiple projects with focus on CSAT, Quality, Productivity and Utilisation Key focus on Customer Satisfaction and business expansionBuild stronger teams, upskill talent and manage performance of onboard employees Hire and arrange training for scaling up head account Work closely with Account stakeholders and satisfy their needsCurrently managing 150+ HC across multiple accounts
Skills
- Phone and Email Support
- Technical Support
- Business Analysis
- Strategy
- Process Improvement
- Team Management
- Management
- Documentation
- Lean Management
- Leadership
- Research
- Video Conferencing
- Picture Research
- Document Management
- Image Editing
- Software Documentation
- Photography
- Animation
- Photoshop
- Video Editing
- Microsoft Excel
- Powerpoint
- Lean Six Sigma
- Image Analysis
- Crm
- Microsoft Office
- Sales
- Interactive Whiteboard
- Indesign
- Marketing
- Metrics Reporting
- Vendor Management
- Logistics
- Training
- Presentation Specialist
- Soft Skills
- Microsoft Word
- Team Leadership
- Cad
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