Remario Richardson

Service Desk Analyst @Wanstor

London, GB

Managed and troubleshooted email services in Office 365 and Microsoft Exchange, resolving complex mail flow issues while handling user management tasks including group creation, multi-factor authentication, and VPN connectivity via Active Directory and Azure AD. I configured and deployed Windows PCs and laptops using MDM systems and Windows Intune to streamline setups, and set up Microsoft Outlook and Exchange email on various client devices including laptops, tablets, and mobile phones. Working collaboratively with clients on-site within the greater London area fostered strong customer relationships. I managed assets and inventories using dedicated software tools, and led customer projects including Office 365 and Cloud service migrations, virtual server management, orchestration of office and site setups, and tablet configuration for client use. I produced detailed documentation for deployments and system changes, and established and maintained SLAs to ensure customer inquiries were addressed in a timely and efficient manner.