Rekha P
Information Technology Analyst @Tata Consultancy Services
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WORK HISTORY
Information Technology Analyst @Tata Consultancy Services
Chennai, IN
EDUCATION
Stella Maris College
Msc, Bioinformatics
ABOUT REKHA P
As an AWS Certified Solutions Architect, I design and deploy scalable, secure, cloud solutions that drive business success. With expertise in AWS services, I help organizations optimize their cloud infrastructure, improve efficiency, and reduce costs. Result-driven Service Desk Lead with 7+ years of experience in delivering exceptional customer service and technical support. Proven track record of improving customer satisfaction, reducing resolution time, and increasing team productivity.Successfully led a team of 10 service desk analysts, resulting in a 25% increase in customer satisfaction and a 30% reduction in resolution times.Developed and implemented a knowledge management system, resulting in a 30% reduction in repetitive incidents.Collaborated with internal stakeholders to develop and implement a comprehensive service desk strategy, resulting in an increase in team productivity.
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