Rekha Nair
Seller Support & Performance Optimization at Amazon | Expertise in Operations, Quality, and Customer Experience | Senior Operations and Training Professional | Excellence in Telecom, B2B, and Utility Services
- Role
- Team Manager at Amazon
- Location
- Kochi, KL, IN
- LinkedIn followers
- 500 followers
About Rekha Nair
Experienced Senior Manager with 20+ years of expertise in Process and Operations…
Experience
Team Manager
Jun 2021 — Present · Chennai, IN
Led a team supporting Amazon sellers, providing tools and guidance for success on the platform. Analyzed operational data to improve seller satisfaction and recommended actionable solutions. Conducted performance reviews to align team goals with business objectives and developed best practices to drive productivity and efficiency.
Skills
- Operations Management
- Call Center
- Process Migration
- Bpo
- Performance Management
- Kpo
- Sla
- Vendor Management
- Transition Management
- Copc
- Offshoring
- Team Management
- Attrition
- Contact Centers
- Six Sigma
- Process Excellence
- Mis
- Workforce Management
- Service Delivery
- Outsourcing
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