Rekha More
Immediate Joiner |Remote Operation executive or PMO executive |stakeholder Managment | Project coordinator |Talent Management| Associate executive at persistent systems limited, actively looking for remote opportunities.
- Role
- Operation Executive at Persistent Systems
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Rekha More
I\'m an enthusiastic Operations executive or junior PMO with 2.9+ years of hands-on experience in Oracle fusion application with Operations skills, PMO, invoicing,Monthly billing cycle(MBS), TCV margin, Opportunity creation, PM helpdesk operations, incident management, and project coordination. Resource allocation Project creation, Indent creation. I specialize in handling Tier 1–3 support, SLA-driven ticket management, and rate rule creation handle billing part, Office 365, Outlook, and,outlook configuration, microsoft word, Excel.
Experience
Operation Executive
May 2023 — Present · IN
Project 1: Fusion Applications – Monthly Billing System Role: Operation Executive: Enterprise & IT Key Contributions: • Ensured accurate time tracking & invoicing for helpdesk services. • Managed end-to-end operations, including ticket intake, triaging, technical troubleshooting, and SLA-driven resolution. • Agile/Scrum methodology,communication & Client Handling • Handled Tier 1–3 support for project-related issues ensuring zero escalation breaches • Directed monthly billing cycle and invoicing. • Worked on indent and position creation, project, subproject, and internal project creation, PO budgetary, TCV management, and revenue • Demonstrated proficiency in dashboards (Excel). • Linked support tickets with project codes for transparent billing, escalation & Stakeholder Management • Service Desk Operations (Tier 1–3 Support) • Root Cause Analysis & Troubleshooting Project 2: Central Talent Management Role: Associate Executive Domain: Talent Management Key Contributions: • I have supported the end users through emails, calls and ticketing tools, maintain project documentation, • Assisted in process execution and coordination with internal teams. • Integrated and assisted oracle Fusion for project planning, tracking, and resource management. Tracked key SLA and performance metrics such as response time, resolution time, and ticket volume trends. • Participated in daily/weekly Agile stand-ups, issue reviews, and sync-up calls. • Offered emergency on-call helped for critical project requirements. • Hands-on experience in software support, Office 365, and troubleshooting. • Co-ordinate with HR, recruitment, and business team for workforce planning and resource allocation.
Education
Dr. Babasaheb Ambedkar Technological University
B.Tech (IT), Information Technology
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