Rekha Joseph
IT Delivery & Digital Transformation Leader | Program Management & Business Transformation
- Role
- Delivery Manager at Perfaware
- Location
- Bedford, MA, US
- LinkedIn followers
- 500 followers
About Rekha Joseph
I am an IT Delivery and Digital Transformation Leader with over 20 years of experience…
Experience
Delivery Manager
Nov 2020 — Present
Led large-scale digital transformation programs for eCommerce retail clients across North America, Latin America, and Europe. Managed end-to-end execution, stakeholder engagement, and risk management, ensuring seamless technology adoption and process optimization. Delivered multi-million-dollar implementations in IBM Sterling OMS, Salesforce Commerce Cloud, and Mulesoft, driving cost savings, automation, and operational efficiency. • Delivered 16 Salesforce releases in 10 months for a Pet food Company, automating CI/CD and reducing deployment time by 83%. • Migrated IBM Call Center, transitioning 700+ educators and enhancing real-time order tracking for a Premium Athletic apparel Retailer. • Implemented BOPIS, BOSS, and Curbside Pickup at 196 Children\'s Apparel Retailer, increasing order penetration by 20%. • Led IBM OMS migration for a Large scale department store Retailer, aligning stakeholders and mitigating integration risks. • Enhanced pre-order capabilities, expanding brand availability by 30% and doubling website traffic for a Luxury Fashion Retailer. • Directed IBM Sterling OMS deployments, optimizing cross-border orders and in-store repair services for a Retail Marketer of luxury accessories & lifestyle brands. • Migrated OMS to Salesforce, improving fulfillment for 200+ restaurants and enhancing payment security for a Hospitality & Restaurant Industries Retailer. • Established comprehensive program governance and executive reporting for all engagements.
Education
University of Mumbai
Bachelor of Commerce (B.Com.), Accounting and Finance
1995 — 1998
Indian Institute of Management Bangalore
Executive MBA, Business Administration and Management, General
2016 — 2017
Skills
- Business Process Improvement
- Enterprise Architecture
- Pmp
- Business Analysis
- Requirements Analysis
- Management
- Program Management
- Business Intelligence
- Team Management
- Sdlc
- IT Strategy
- Project Management
- Software Project Management
- Vendor Management
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