Reka R

About Reka R

ITIL V4 Managing Professional, ITIL V3 Expert, VeriSM Foundation, PRINCE2Agile Practitioner, SIAM Professional certified: currently offering 9 years of qualified experience in both Service Management Operations and Process Consulting, delivering process solutions to varied sectors such as Banking and Financial, Energy and Utilities and Healthcare,• Extensive experience in Service Management Operations – 9+ years of experience in core process areas such as Incident / Major Incident management, Problem, Change, Knowledge Management, Service Request Management, Asset Management (Hardware)• Experienced handling Process lead role for Problem Management and ensuring end to end delivery and business alignment for this process.• Subject Matter Expertise in ITSM Process Consulting for around 4 years with experience of Process Re-engineering and deployment.• Transitioned and Implemented core processes such as Incident / Major Incident, Problem, Change, Knowledge (KEDB), Service Request Management, Event Management for various clients.• Experienced in implementing Cloud Service Management (making ITSM processes ready for Cloud based environment)• Strong experience in Process Maturity Assessments and running Service Improvement Projects based upon CSI recommendations for key ITSM areas such as Incident/ major Incident, Problem, Change,Release, Availability, Capacity, Service Request Management, Configuration and Asset Management• Experienced and skilled at handling Transition Projects from ITSM perspective for European clients using PRINCE2 methodology.• Strong experience in preparing Process Documents following ISO 20K standards.• Experienced in conducting Process Awareness training for ITIL Foundation and Intermediate level within the organization.• Experienced in designing functional requirements for various ITSM processes during Transition, Transformation or CSI for Service Now / Remedy tool and drive the implementation along with Tools Developers. Seasoned in creating the requirement documents, designing workflows and creating basic workflow, SLA configuration Rules, creating UAT Scripts etc.Trained in Service now Administration.Experienced ITSM Consultant with a demonstrated history of working in the Change And Release Management, Config & Asset Management.

Experience

1. Assistant Vice President

   NatWest Group

   Jun 2022 — Present · IN

Education

• Daniel thomas hr sec school

  Bachelor of Engineering (BEng), Electrical, Electronics and Communications Engineering