Rejoy Roy
Bt Ee Home Tech Advisor @Concentrix
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WORK HISTORY
Bt Ee Home Tech Advisor @Concentrix
Stockport, GB
Provide technical support for BT (British Telecom) and EE (Everything Everywhere) home based products like residential WiFi, Landline (Copper and VoIP) and bridge for infrastructure related services by Open Reach.
EDUCATION
International Indian School Jeddah, Saudi Arabia
High School (Class 1 - Class 12), Mathematics and Computer Science
Dr.N.G.P. Institute of Technology.
Bachelor of Engineering (BE), Computer Science and Engineering
The Manchester Metropolitan University
Master of Science - MS, Cyber Security
ABOUT REJOY ROY
Summary:I have overall 4+ years of experience in IT Service Management focusing on planning, designing, installation, configuration, administration, troubleshooting, and providing enterprise-level solutions, Skype for Business, Zoom, Microsoft Team, On-premises, and Directory Synchronization among others. I am deft at delivering IT services & solutions entailing Messaging & Collaboration Services, IT Security Guidance, Ticketing & End-user Support with excellence in providing helpdesk support to users. I am conversant with Microsoft Office Applications, Jamf Pro, Mac OS as well as other Cisco Tools namely - Any Connect, Cisco Webex, Cisco Umbrella and Meraki dashboards; also well-versed with SSO’s such as DUO MFA, Okta MFA and SaaS based setups, including installations of VM’s, Slack, G-Suite, Zoom, Okta, Atlassian Products like Jira, Confluence.Areas of Expertise:Jamf Pro| Privacy Compliance Audit | IT Infrastructure Management | Disaster Recovery Management | IT Network & Security Management | Technical/End-User Support | Installation & Maintenance | Client Relationship Management | Cisco Configuration | Upgrade & Migration | Training & Development
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