Mohammed Miah
Customer Service Representative @Starling
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WORK HISTORY
Customer Service Representative @Starling
Cardiff, GB
EDUCATION
Llanedeyrn High School
GCSE
Cardiff and Vale College
Business Administration and Management, General
Saint David's Catholic College
A Level, Media Studies
Cardiff Metropolitan University
Bachelor's degree, Business, Management, Marketing, and Related Support Services
ABOUT MOHAMMED MIAH
Customer-focused financial services professional with 8+ years’ experience across banking, insurance, and FCA-regulated environments — currently supporting customers at Starling Bank in a fast-paced, digital-first setting.I specialise in handling complex and sensitive customer interactions, including complaints and escalations, with empathy, clarity and a strong focus on fair outcomes. My background spans personal and business banking, claims handling, and stakeholder management, giving me a solid understanding of regulatory compliance, operational risk, and service excellence across both traditional and fintech organisations.Alongside frontline expertise, I’ve taken on mentoring and training responsibilities, supporting new starters, coaching colleagues, and contributing to process and workflow improvements that enhance both customer experience and team performance.I’m known for my calm communication style, decisive problem-solving, and collaborative mindset, and I thrive in environments where doing the right thing for customers is non-negotiable.Open to conversations about roles in fintech, financial services, specialist support, or customer experience.
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