Reinaldo Mendes Carvalho
- Role
- Delivery Manager at Pipefy
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
Experience
Delivery Manager
Aug 2021 — Present
Responsible for leading the professional services team, delivering agile methodologies and ensuring world class service delivery with Pipefy\'s top customers. Also responsible for providing technical consultancy for the sales teams and some of our customers while actively participating in the sales process as well. Main achievements- Structuring the professional services office from the beginning, leading the professional services area to grow more than per year while tripling the headcount - Successfully managed a team of 10+ engineers, developing them technically and supporting high complex solutions involving integrations among several different softwares in 40+ companies in industries like finance, telecom, healthcare, retail, energy and IT - Ensured the highest growth and retention rate among the customer base within the company on an yearly basis - Zero turnover rate in the team - Consistently overachieved the monthly goals with no missed goals so far
Education
UFSCar - Universidade Federal de S��o Carlos
Bachelor's degree, Industrial Engineering
2011 — 2017
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