Reiko Rogers
Senior Director, Head of Operations at Favor | Logistics • S&OP• Process Improvement • Program Management | PMP, CSM, NCML&AI | Ex-Amazon
- Role
- Senior Director of Operations at Favor Delivery
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Reiko Rogers
16 years of experience in Tech and Logistics, including 8 years in leadership at Amazon, Dell, and Favor. Currently oversee the end-to-end Fleet and Marketplace delivery operations, including S & OP, Service Quality, Trust & Safety, Driver Experience, New Business Introduction, Program Management, and Real-Time Operations as the Head of Operations at Favor.Proven ability to enhance customer experience, quality, efficiency, and operational excellence by challenging the status quo. Expertise in process optimization and automation, global program and product launches, and cross-functional change management. Led 100+ process and product introductions, delivering $300M in impact by redefining workflows, shaping technical roadmaps, and driving large-scale transformations. Skilled in building strategic partnerships with executive leadership and Engineering, leveraging strong written and verbal communication. Holds an ML & AI Certification from MIT, PMP credential, and a Supply Chain Management degree.Notable Achievements include- Led Favor Delivery’s Operations organization, defining quality and efficiency OKRs and modernizing S & OP with data science models, achieving a 2.24% improvement in fulfillment and an 18% unit-cost reduction- Led AWS Global Talent Intelligence at Amazon, increasing the workforce fulfillment efficiency of 1.8K hires by 22%- Directed program management teams in Amazon Logistics to implement new systems and operational processes, reducing customer-facing quality defects and generating $332M in annual savings- Introduced a 48-hour demand and supply plan adjustment program for Amazon on-road operations with 68% greater accuracy, optimizing 16.5K driver hours and saving $187K in the first quarter.
Experience
Senior Director of Operations
Apr 2024 — Present · Austin, TX, US
As a head of Operations, I lead key pillars of logistics & last mile delivery operations inclusive of Quality, Continuous Improvement, and S & OP (Supply / Capacity Planning).
Education
Michigan State University
B.A, Business
2006 — 2008
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