Reid Parham
Senior Staff Software Engineer @Dexcom
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WORK HISTORY
Senior Staff Software Engineer @Dexcom
Portland, OR, US
As lead software engineer for the Product Health team, I support a team responsible for triaging, investigating, and monitoring everything about the performance and quality of our software products.Investigative domains include distributed systems, message queues, Bluetooth communications, mobile app APIs, error handling, state machines, and concurrency problems, among others.Work products include troubleshooting guides, trainings to tech support staff, mentoring of peers, product architectural feedback, development of product requirements, code reviews, data flow diagrams, maintenance of data analysis pipelines, development of dashboards, investigations for regulatory bodies, weekly reports to senior vice presidents, confidential deliberations of product lifecycles, VIP communications, and consultation for litigation.Achievements include detecting, investigating, and driving to closure hundreds of user-facing bugs across multiple generations and platforms of software and hardware products. These quality initiatives have reduced customer churn by millions of dollars, reduced product replacement costs by hundreds of thousands of dollars, and prevented the need to expand headcount to match business and process growth.
EDUCATION
Oregon State University
BFA, Graphic Design, Entrepreneurship
SKILLS
ABOUT REID PARHAM
I am a software engineer with excellent communication skills. Socially positive work pleases me. My experiences include local non-profits, educational institutions, consumer retail business, and global technology corporations. Complex technical systems are where I thrive.Lean Six Sigma Green Belt certification achieved December 2023.
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