Reid Churchill

Principal Salesforce Administrator @Blue Cross NC

Durham, NC, US

Designed and implemented Salesforce Service Cloud solutions to streamline business processes, integrate external systems, and create a 360 view of the customer- Minimize the current swivel chair interface, reduce average call-handling time and increasing first-call resolution rates- Customize Salesforce platform to align with the Customer Service Operations business objectives- Lead discovery, solution design, configuration, testing and deployment activities- Copado Release Manager in support of the Service Delivery team\'s monthly releases- Helped in the recruitment of team members to grow our COE staff from 4 to 15 in a highly competitive market