Rehana Hashmi

WFM and Analytics Manager @EXL|| MIS ||People Manager || Lean Certified || Prince 2 Certified || Project Management

Role: Manager Workforce Management at EXL
Location: Pune District, MH, IN
LinkedIn followers: 500 followers

About Rehana Hashmi

Currently working with Workforce Management team, mainly dealing in scheduling, forecasting, RTA, preparing solutions design for clients, capacity planning and RFP\'s. till now worked with 60+ clients and designed scheduling solution for agents strength. I am good in stake holder management as well while dealing with so many clients. Worked on various WFO tools like Verint, Aspect, Blue pumpkin, CMS.Also I have exposure of leading projects in finance domain and customer service domain. I had lead few projects in past, keeping track of status and sharing status with senior management team. Preparing dashboard for the same to present.

Experience

Manager Workforce Management
EXL
Mar 2026 — Present

Education

Khadaki Education Society's Tikaram Jagannath College of Arts, Commerce and Science, Khadaki, Pune 03
Master's degree, Computer Science

Contact information

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Current company

EXL

Business Consulting and Services · 59K employees · New York, NY, United States

Choosing a digital partner is about more than capabilities — it’s about collaboration and character. Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments. At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations. Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale. Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact. We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition. At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward. For more information, visit www.exlservice.com.

exlservice.com

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About Rehana Hashmi

Experience

Manager Workforce Management

Education

Khadaki Education Society's Tikaram Jagannath College of Arts, Commerce and Science, Khadaki, Pune 03

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