Rehan Uddin
ServiceNow CMDB Developer @ DTE Energy | ServiceNow Expert
- Role
- Servicenow Cmdb Engineer (Configuration Management Itsm Itom Itil Cmdb Itam) at DTE Energy
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Rehan Uddin
Specializing in ServiceNow development, my role at DTE Energy revolves around optimizing…
Experience
Servicenow Cmdb Engineer (Configuration Management Itsm Itom Itil Cmdb Itam)
May 2022 — Present · US
Successfully gathered, analyzed, and implemented requirements using ServiceNow best practices. Assigned work to teams located in different time zones, both onshore and offshore, while effectively coordinating with hub leads. Worked with analyst to analyze functional requirements with in ServiceNow for Service Customer Management (CSM). Used Customer Service Management (CSM)to record and track the customer information like their contact numbers, addresses and other details. Utilized ServiceNow Flow Designer to create automated workflows and process orchestrations, optimizing HRSD processes such as employee transitions, benefits administration, and performance evaluations. Proven track record in architecting Service Now solutions and designing web-based solutions. Architect ServiceNow technical solutions. Leveraged ServiceNow GRC capabilities to facilitate incident response and crisis management activities, including incident identification, escalation, investigation, and resolution. Developed GRC Application and integrated with Workday to ServiceNow using REST message. An architectural input into Integrations. Implemented ServiceNow GRC modules to establish a comprehensive governance framework aligned with industry standards and regulatory requirements. Experience in all modules of ITOM (Discovery, Orchestration, Service Mapping, Event Management) Worked with Application owners to restructure CMDB based on company’s Architecture. Served as the CMDB Admin, streamlining CMDB data and ensuring data integrity within the ServiceNow instance. Resolved incident and problem tickets in accordance with SLA configurations. Integrated ServiceNow GRC with other IT systems, security tools, and risk management platforms to streamline data exchange, automate workflows, and enhance decision-making processes. Developed technical solutions and conducted implementation and component integration testing.
Education
Osmania University
Bachelor of Engineering - BE
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