Regwen J. T.

About Regwen J. T.

Driving Results Through Strategy, Relationship Excellence, and Execution I’m a Project Manager & Strategic Client Success Leader who thrives at the intersection of client growth, project delivery, and business impact. Over the past decade, I’ve built a reputation for seeing what others miss — identifying operational gaps, uncovering opportunities, and creating solutions that drive measurable results. What sets me apart is my passion for PEOPLE. I have a natural ability to connect with individuals, quickly understand their needs and preferences, and earn their trust. Once trust is established, I leverage it to optimize account growth, secure client buy-in, and drive expansion opportunities. My approach is rooted in empathy, backed by strategy, and proven by results. What I Do Best: Deliver Results – Leading enterprise-scale initiatives and implementing process improvements that generate measurable ROI. Build Trust & Loyalty – Converting first-time customers into long-term partners through consistent value delivery and proactive solutions. Fuel Growth – Identifying hidden opportunities, closing gaps, and exceeding revenue and performance targets. Improve Processes & Communication – Designing systems and workflows that enhance clarity, efficiency, and cross-functional collaboration. Proven Impact: Spearheaded projects that delivered 30% cost reductions and 75% on-time performance improvements. Guided client success strategies that increased retention, upsell, and expansion opportunities. Built and sustained high-value relationships that consistently drove repeat business and market growth. Partnered with C-suite executives and stakeholders to deliver initiatives from concept to completion. Passionate About: Strategic planning • Relationship building • Process improvement • Client experience & retention • Sales account growth • Stakeholder engagement • Competitive performance • Solution design. If you’re looking for a solutions and results-focused professional who blends strategic vision, tactical execution, and people-first leadership to deliver exceptional outcomes — let’s connect.

Experience

1. Project Program Coordinator

   Evergreen

   Jan 2025 — Present · Atlanta, GA, US

   At Insight Global’s Evergreen Division, I lead project management initiatives, client engagement strategies, and PMO-focused improvements to strengthen delivery and account health for enterprise clients, including Subaru of America and Reyes Holdings.Key Achievements & Responsibilities:PMO Foundations: Designed and implemented 30/60/90-Day onboarding plans, consultant user manuals, and competency frameworks that standardized project ramp-up and improved delivery consistency across teams.Project Tracking & Tools: Built and maintained KPI dashboards, risk registers, and governance models using Smartsheet, Airtable, Jira, and ServiceNow to monitor project health, track milestones, and provide executive-level visibility.Process Innovation: Introduced new feedback loops, performance touchpoints, and documentation frameworks that enhanced transparency, reduced onboarding time by 25%, and improved client retention.Stakeholder Communication: Directed executive readouts, risk/issue logs, and alignment sessions with C-suite and cross-functional leaders to drive accountability and strengthen decision-making cadence.Client & People-First Leadership: Built strong trust with consultants and client executives, ensuring retention and account expansion by aligning solutions to business objectives while fostering inclusion and consultant well-being.Impact:Improved predictability and stakeholder alignment with standardized executive dashboards and account health reporting.Drove measurable process improvements that positioned Evergreen to scale PMO practices across multiple enterprise accounts.Strengthened client satisfaction and consultant retention by blending strategic project management with a people-first leadership approach.

Education

• Kennesaw State University

  Business Administration, Management and Operations

• Emory University

  Certificate

  2021 — 2022