Reg Thacker

About Reg Thacker

Work with clients in implementation of BPO solutions in horizontal areas such as: Contact Centers & Customer Service, Technical Support, Metaverse Safety Assurance including Trust & Safety and Content Moderation, Influencer Marketing, Monetization Support and Content Creator Support, Social Media Management, Community Management and Support, Finance & Accounting, HRO, Supply Chain Management, Legal Process Outsourcing (LPO).Application of domain and industry expertise to develop and implement solutions in verticals spanning: Healthcare (Medical Devices, Payers, Providers, Pharmaceuticals), Retail & E-Commerce, Consumer Packaged Goods (CPG), Media & Entertainment (including MMO Gaming & Social Media platform networks), Manufacturing.• Develop and deploy winning go-to-market strategies (hunting & farming) for Enterprise business• “C-level” relationship development and growth• > 75% of pipeline, and wins, in new (hunted) accounts• Specialize in consultative client engagement, delivering offshoreability/outsourcability analyses, administering client workshops• Successful implementation of ‘platform’ BPO, digital transformation BPO engagements, business process re-engineering and BPO-IT-enabled solutions, Business Continuity Planning (BCP), Disaster Recovery, and Work-at-Home agent modelsSpecialties: In-depth knowledge of outsourcing, offshoring, business process outsourcing, business process re-engineering, consulting, and delivering efficient BPO solutions to clients.Focus areas: Omni-Channel Customer Experience Management, Technical Support, Customer Care, Customer Acquisition, Business Process Outsourcing, Accounts Receivable Management, Right-Shoring (Onshore, Nearshore, Offshore), Artificial Intelligence / AI, RPA, Data Labelling & Data Annotation, Back-Office, Content Moderation, Content Creator Support, Social Media & Platform Monetization strategy

Experience

1. Senior Vice President, Trust & Safety and Digital Solution Bpo Engagements

   TP

   Jan 2022 — Present · New York, NY, US

Education

• University of Toronto

  Bachelor of Applied Science (B.A.Sc.), Mechanical Engineering

  1990 — 1995

• University of Toronto - Rotman School of Management

  MBA, Finance

  1998 — 1999

Skills

• Offshoring
• Consulting
• Bpo
• Outsourcing
• Cross-Functional Team Leadership
• Vendor Management
• Business Process Improvement
• Shared Services
• Business Transformation
• Strategy
• Service Delivery
• Management
• Business Strategy
• Program Management
• Enterprise Software
• Business Development
• Business Process Design
• Gaming
• Transition Management
• Retail
• Customer Service
• Call Centers
• Social Media
• Helpdesk
• Technical Support
• Crm
• Leadership
• Customer Experience
• Business Process Re-Engineering
• Supply Chain Management
• Team Management
• Process Improvement
• Contact Centers
• Solution Architecture
• Operations Management
• Executive Management
• Product Management
• Team Leadership
• Team Building
• Customer Satisfaction