Regnard R.
WGU IT Master’s Student | Google Certified (IT Support & Data Analytics) & A+ Certified | ITIL Candidate (2025) | AI-Driven IT Professional | IT Generalist & Systems Administrator | Network Operations
- Role
- Premier Solution Support at Asurion
- Location
- Wilmington, DE, US
- LinkedIn followers
- 500 followers
About Regnard R.
Customer-centric Technical Lead with 10+ years of experience in enterprise technology…
Experience
Premier Solution Support
Sep 2020 — Present · US
Performed advanced Root Cause Analysis (RCA) across Windows, macOS, Android, iOS, and ChromeOS, leveraging internal AI-driven diagnostic tools to resolve complex EUC issues. • Configured/troubleshot 5G routers, IoT devices, printers, VPNs, ensuring secure connectivity.• Delivered multi-OS support and maintained SLA compliance with meticulous ticketing.
Education
ITT Technical Institute
Bachelor of Applied Science - BASc, Network and System Administration/Administrator
Western Governors University
Accelerated Information Technology Bachelor's and Master's Degree, Computer/Information Technology Administration and Management
Skills
- Principles of Information Systems
- Network Security Fundamentals
- Integrated Business Applications
- Project Management
- Html Scripting
- Structured Cabling
- Microsoft Office
- Requirements Analysis
- Troubleshooting
- Computer Forensics
- Integration
- Vmware
- Network Defense
- Testing
- IT Security
- Relational Database Management
- Virtualization
- Unix
- Database Systems
- C++
- Netwrok Standards and Protocols
- Gsm and Voip
- Systems Architecture
- Mobile Device Security Analyst
- Java Programming Ii
- Java
- Computer Practical Applications
- Disaster Recovery
- Microsoft Excel
- Business Statistics
- Xml
- Microsoft Intune
- Systems Analysis and Design I & Ii
- Electronic Commerce
- Database Security
- Wireless Networking
- Business Communications
- Programming Logic & Design
- Sql
- Microsoft Project
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