Regine V.
Division Lead Banking Operations Process Management @JPMorganChase
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WORK HISTORY
Division Lead Banking Operations Process Management @JPMorganChase
Berlin, DE
In charge of Process Management Banking Operations, lead the Banking Operations Team - data privacy, complaints, payments, bereavement, power of attorney, third part orders, taxes (including IRS) expert.
EDUCATION
Albert-Ludwigs-Universität Freiburg
Economics
Friedrich-Wilhelms-Universität Bonn
Development Economics and International Development
ABOUT REGINE V.
JPMorgan Chase benefits from my years of experience in financial operations and compliance, with a strategic focus on regulatory adherence and operational efficiency. As Division Lead for Banking Operations Process Management, the current role prioritizes implementing processes as well as leading data protection, complaints management and banking operations general teams to ensure robust compliance with all relevant regulations while improving customer experience. Aid in establishing appropriate risk and controls measures. Adhering to all given controls. Previous experience at Raisin Bank AG and Raisin SE involved managing legal, authority and customer complaints and involved processes across DACH/EU markets, including GDPR data protection, payment processes and AML compliance for complex account scenarios. By implementing change management strategies, the team enhanced operational workflows, streamlined regulatory processes, and fostered customer trust in a highly regulated environment.
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