Regina Milton

About Regina Milton

I’m a strategic operations leader with a foundation rooted in communication, business…

Experience

1. Operations Manager (Company-wide Ops Office Cross-departmental)

   High Wide & Handsome

   Feb 2023 — Present · Los Angeles, CA, US

   Act as the operational hub of the agency, supporting cross-functional teams including account management, creative, production, and content studio.• Manage office infrastructure, vendor relationships, and budget tracking to ensure a high-functioning, employee-ready environment.• Plan and execute company-wide initiatives, including a two-day off-site retreat at the Ojai Valley Inn with full ownership of logistics, budgeting, and reconciliation.• Develop onboarding and offboarding programs to improve the new hire experience and increase operational consistency.• Create SOPs and training systems to streamline workflows across departments.• Serve as administrator for Ramp; manage all company subscriptions, job coding, reconciliation, and procurement.• Led agency-wide Ramp rollout in partnership with Director of Finance, replacing a manual reconciliation process with a digital expense system.• Handle monthly transaction coding and passthrough expense reconciliation for client billing.• Implement workflow improvements by strengthening operations-IT collaboration and increasing issue turnaround time by 40%.• Introduced Threads in Slack to centralize team communication and reduce delays.• Partnered with IT to roll out LastPass, enhancing password security and reducing company-wide friction.• Design and distribute employee surveys to inform decisions around culture, tools, and communication.• Facilitate leadership syncs to review internal systems, surface gaps, and implement operational improvements.

Education

• California State University-Los Angeles

  Bachelor's degree

• Pepperdine Graziadio Business School

  Master's degree