Reginald McFall
Unit Supervisor – Customer Service
- Role
- Unit Supervisor Customer Service at Cleveland Public Power
- Location
- Cleveland, OH, US
- LinkedIn followers
- 500 followers
About Reginald McFall
Proven talent for aligning business strategy and objectives with established business…
Experience
Unit Supervisor Customer Service
Jun 2025 — Present · Cleveland, OH, US
Unit Supervisor – Customer ServiceCity of Cleveland – Public Utilities | Cleveland Public PowerJune 2025 – PresentCleveland, OH • Supervise customer service representatives and administrative staff to ensure accurate billing, efficient work order management, and exceptional resident support • Coordinate with internal departments including field crews, billing, and IT to resolve escalated service issues • Support implementation of updated SOPs and cross-training initiatives to align operations with city-wide service goals • Contribute to a citywide shift from siloed unit work to integrated, cross-functional collaboration • Lead performance evaluations, training, and daily task management to drive accountability and high service standards
Education
Polaris Career Center
Comptia a+
2017 — 2017
Case Western Reserve University
Associate's degree
2021 — 2021
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